Driving results through operational excellence
We’re committed to delighting our customers. Helping them to achieve their success by providing them with the highest quality electronics manufacturing services. On time and at a competitive cost.
We achieve this by continually striving for operational excellence. This means:
- Striving for continuous improvement by implementing Lean and Six Sigma to reduce waste. Increase efficiency. Lower cost. Improve quality.
- Focusing on the challenges our customers face and providing them with solutions to overcome them.
- Leveraging our history of exceptional technology expertise and making investments to ensure we have the capabilities in place to deal with the technologies of the future.
- Obtaining and maintaining industry certifications to ensure quality and safety in all we do.
- Turning customer feedback into actions that drive improvements in the way we serve our customers.
Read on for more information on our commitment to operational excellence:
Celestica’s Lean Enterprise
Our Lean culture provides customer value by eliminating waste and ensuring continuous improvement. It ensures we deliver electronics manufacturing services and solutions in the most cost-effective and efficient way possible.
Coached by Celestica’s management team, our employees are empowered to facilitate the implementation of Lean across our global operations. We arm our people with a clear purpose and direction. We provide them with systems, tools, training and techniques they can apply to their daily activities to effectively take ownership of workplace and process improvements, and continuously improve the value of the products and services we deliver to our customers.
A Customer-driven Approach
The needs of our customers determine everything we do. We believe that customer satisfaction is the largest single factor in driving our customer loyalty, market share and overall business success. As a market leader in innovation, we offer consistent, new and better approaches based on customer needs. We use internal operational metrics, external benchmarking and customer feedback to measure customer satisfaction and are committed to turning this feedback into improvements that drive even greater levels of performance and satisfaction.
Quality that exceeds customer expectations
We realize that simply ensuring product quality is not good enough to differentiate a company in the EMS industry. We need to exceed customer expectations with highest quality levels. Driving the success of our customers' products in the marketplace.
We achieve quality through:
Click here to see Celestica's quality policy
- strong supplier quality management to assure the quality of our materials
- process control methodology with a focus on key processes and equipment, providing competitive manufacturing process capability
- a trained and highly skilled workforce that understands customer requirements and expectations
We foster an environment where collaboration drives innovation. Our technology focus provides our customers with innovative solutions that make their products more competitive. Our internal research and development initiatives, active participation in industry consortia, manufacturing capability, and process management and control have secured our reputation as a true technology leader.
Continuous improvement in everything we do
Continuous improvement underpins everything we do. The way we provide value to our customers and empower our employees to innovate. How we respond to customer and competitive requirements. With a focus on customer satisfaction, defect prevention and elimination, and process management and control, our culture of continuous improvement enables us to maintain our technology leadership and set the industry benchmark for product quality.
Certification by independent third parties assures our customers that our quality management system (QMS) has met the requirements of international standards. These standards represent international consensus on best practices. Our adherence to them demonstrates to our customers that we are a reliable organization and instills confidence that we can meet their quality requirements.